Course curriculum

  • 1
    Welcome to "Service Technician" Greatness!
  • 2
    The 3 Key Elements (Element 1)
    • Element 1: The Customer (Part 1 of 2)
    • Element 1: The Customer (Part 2 of 2)
    • Element 1: The Customer (LIVE Session Recording #2)
  • 3
    The 3 Key Elements (Elements 2 & 3)
    • The Technician (Part 1 of 3)
    • The Technician (Part 2 of 3)
    • The Technician (Part 3 of 3)
    • The Company
    • THE ANATOMY OF THE RESIDENTIAL SERVICE CALL - HVAC Greatness
    • The Technician & The Company: Elements 2 & 3 (LIVE Session Recording #3)
  • 4
    Rapport & Trust: Your Connection Process
    • Trust & Rapport (Part 1 of 2)
    • Rapport & Trust (Part 2 of 2)
    • The Consultative Service Call Process Level 1 (Part 1 of 3)
    • The Consultative Service Call Process Level 1 (Part 2 of 3)
    • The Consultative Service Call Process Level 1 (Part 3 of 3)
    • The Consultative Service Call Process Level 1 (PDF Download) Manager Copy
    • The Consultative Service Call Process Level 1 (PDF Download) Technician Copy
    • Cost of a Part versus a Professional Service
    • Rapport & Trust: Your Process (LIVE Session Recording #4)
  • 5
    Communication: The Bridge to the Transaction
    • Communication: The Process LIVE Session Recording #5)
    • The Assessment Document
    • The Assessment Document (Editable Word Vestion)
  • 6
    The Process Overview
    • The Process Overview (LIVE Session Recording #6)
    • Process Overview
    • Example of Pricing Structure
    • Updated/Added Documents for this Program