Course curriculum

  • 1
    Welcome to the Consultative Service Technician Program Level 1
  • 2
    The Consultative Service Call's GOALS
    • What is our Goal?
  • 3
    The Strategy!
    • Consultative Service Call (Level 1) Part 2
    • The Consultative Service Call Process (Level 1)
  • 4
    Consultative Service Call (Level 1) Part 3
    • Technician Mindsets and New Tools
  • 5
    Consultative Service Call (Level 1) Part 4
    • The Flowchart Part 1
  • 6
    Consultative Service Call (Level 1) Part 5
    • The Flowchart Part 2
  • 7
    Consultative Service Call (Level 1) Part 6
    • The Flowchart Part 3
    • The Consultative Service Call Process (Level 1) (Technician Copy)
    • Word doc version of Consultative Service Call
    • Word doc version (Technician Copy)